Receiver Cleanup Utility For Mac

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Sometimes if you re-install or update the Citrix Receiver you might experience strange behaviour. In that case we recommend to manually uninstall the Citrix Receiver by using the Citrix Receiver Clean Up Utility that you can download on this page.

To do so follow these simple steps:

  1. Download the Clean Up Utility by using the button above.
  2. Uninstall Citrix Receiver or the Citrix Workspace application using the default uninstall procedure:
    • Go to Start > Control Panel > Programs and Features > Select the Citrix Receiver or Workspace app and click uninstall.
  3. Now run the Citrix Clean Up Utility
    • After you have downloaded the ReceiverCleanupUtility.zip file extract or unzip it.
    • Run the Citrix clean up utility. A window will appear. Hit any key to continue.
    • After it has finished cleaning up hit any key again to close the window.
    • Check for the config.xml file and the subfolder /log that was created in the folder the utility ran from. These can be removed.
  4. Reinstall the Citrix receiver of Workspace app.

After you have succesfully removed the receiver it is time to re-install the updated receiver of Citrix Workspace app. In order to do so we wrote this procedure for you convenience. Follow the instructions and everythig should work fine again. If you need assistance, please contact support.

The Clean-Up Utility creates a backup of all the Citrix registry keys in the file reverlogsregbackup.reg before it rus.

Undo these changes is very straight forward. Just follow these two simple steps:

  1. Reinstall Receiver for Windows
  2. Import the regbackup.reg file to restore setting and customizations in the registry.
Language

ReceiverCleanupUtility.zip

Software Solution Disclaimer

This package contains a software solution that has been replaced by a more recent version available for download from the Citrix support website (support.citrix.com). It is provided merely for your convenience. Citrix recommends applying the most up-to-date version of the software, which addresses the fix or enhancement being targeted. Later versions of the release may include multiple changes that address different areas including security vulnerabilities, code fixes, and enhancements. Installation of this software should only be performed on test or developmental environments. This software is not supported and is provided 'AS IS.' You are solely responsible for your selection and use of the software. Any reported issues will require the most current revision of the software (http://www.citrix.com/English/SS/supportThird.asp?slID=5107&tlID=1861652). Please visit our security site for additional security notices and information (support.citrix.com/securitybulletins ).

CITRIX MAKES NO REPRESENTATIONS OR WARRANTIES OF NONINFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE WITH RESPECT TO THE PROVIDED SOFTWARE SOLUTION. THE SOFTWARE SOLUTIONS ARE DELIVERED ON AN 'AS IS' BASIS WITH NO SUPPORT. YOU SHALL HAVE THE SOLE RESPONSIBILITY FOR ADEQUATE PROTECTION AND BACK-UP OF ANY DATA USED IN CONNECTION WITH THE SOFTWARE SOLUTION. IN NO EVENT SHALL CITRIX BE LIABLE FOR (i) SPECIAL, INDIRECT, DIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR (ii) ANY OTHER CLAIM, DEMAND OR DAMAGES WHATSOEVER RESULTING FROM OR ARISING OUT OF OR IN CONNECTION WITH THE SOFTWARE SOLUTION, WHETHER AN ACTION IN CONTRACT OR TORT, INCLUDING NEGLIGENCE, OR OTHERWISE.

Applicable Products

Important Notes

This article is intended for IT administrators. If you are an end-user, please contact your support desk to run the Receiver Cleanup Utility.
Receiver cleanup utility is not required while upgrading to the Receiver for Windows 4.4 or newer. Receiver for Windows 4.4 or newer can upgrade from anyolder version of Receiver without the need of using the cleanup utility.

Description

The Receiver Clean-Up utility is designed to assist with the following scenarios:

  • When errors occur during upgrade from an earlier version of Receiver or Online Plug-in
  • When unexpected behavior or performance is experienced after upgrade from an earlier Receiver or Online Plug-in
  • If Receiver upgrade is not possible due to feature incompatibility and/or a clean uninstall is required
  • The Receiver Clean-Up Utility removes components, files, and registry values of Online Plug-in 11.x, 12.x, and Receiver for Windows 3.x, 4.x (Online Plugin-in 13.x, 14.x). This includes the Offline Plug-in component if installed and HDX RealTime Media Engine if installed.

Table of Contents

DescriptionHow to Uninstall
Known Issues
How to Use
PrerequisitesContact information
How to UndoSupported Operating Systems
Additional Information

How to Use the Citrix Clean-Up Utility

The Receiver Clean-Up Utility is a standalone executable file and does not require installation.

Although the Receiver Clean-Up Utility will backup Receiver registry keys before deleting them, it is recommended to back up the registry before running this tool. Go to Microsoft article How to backup and restore the Registry in Windows for backing up the registry.

Caution: Always back up the registry.

  1. Run the Receiver Clean-Up Utility with administrator privileges.
  2. Restart the machine when the utility finishes.

Note: The Receiver Clean-Up Utility can be run in unattended mode if desired using the /silent command line option.

C:/> ReceiverCleanupUtility.exe /silent

ReceiverLogs folder is created in the location where the utility is run and tracks all uninstall actions and results.

NOTE: In order to improve the Citrix Receiver experience, anonymous uninstall data will be sent to Citrix. To disable the collection of uninstall data, please use /disableCEIP command line parameter.

Data Modified by Receiver Clean-Up Utility

The utility terminates all Receiver processes prior to running the uninstall process. Refer to the ReadMe file included with the tool for a list of items that will be removed during the clean-up process.

How to Undo the Changes Made by Receiver Clean-Up Utility

The Receiver Clean-Up Utility creates a backup of all Citrix registry keys in the file ReceiverLogsRegBackup.reg before running any clean-up and deletion process.

To undo the changes:

  1. Reinstall Receiver for Windows
  2. Import the RegBackup.reg file to restore settings and customizations in the registry.

Uninstalling Receiver Clean-Up Utility

Delete the downloaded executable and config.xml files from the current directory, and if desired delete the files in the ReceiverLogs folder.

Prerequisites

Required Security Permissions

Mac

Read, write, and modify access permissions are required for the following:

  • Local machine registry (HKLM)
  • Local user registry (HKCU)
  • Default user profile on computer
  • %programfiles%citrix on 32-bit systems or %programfiles(x86)%citrix on 64-bit systems

Known Issues

Receiver Cleanup Utility Machine Undetermined

The Receiver Clean-Up Utility does not support non-Administrator users with roaming profile.

If Receiver is not installed at the default location, the Receiver Clean-Up Utility might not work properly.

Contact Information

Citrix Receiver Cleanup Utility For Mac

Questions? Concerns? Send any feedback for this tool to supporttools@citrix.com.

Additional Information

CTX325140 - How to Remove Client Files Remaining on System after Uninstalling Receiver for Windows
CTX134237 - How to Remove Files Remaining on System after Uninstalling Receiver for Mac
Downloads - Citrix Receiver for Windows

Disclaimer

Receiver Cleanup Utility Tool

These software applications are provided to you as is with no representations, warranties or conditions of any kind. You may use and distribute it at your own risk. CITRIX DISCLAIMS ALL WARRANTIES WHATSOEVER, EXPRESS, IMPLIED, WRITTEN, ORAL OR STATUTORY, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NONINFRINGEMENT. Without limiting the generality of the foregoing, you acknowledge and agree that (a) the software application may exhibit errors, design flaws or other problems, possibly resulting in loss of data or damage to property; (b) it may not be possible to make the software application fully functional; and (c) Citrix may, without notice or liability to you, cease to make available the current version and/or any future versions of the software application. In no event should the code be used to support of ultra-hazardous activities, including but not limited to life support or blasting activities. NEITHER CITRIX NOR ITS AFFILIATES OR AGENTS WILL BE LIABLE, UNDER BREACH OF CONTRACT OR ANY OTHER THEORY OF LIABILITY, FOR ANY DAMAGES WHATSOEVER ARISING FROM USE OF THE SOFTWARE APPLICATION, INCLUDING WITHOUT LIMITATION DIRECT, SPECIAL, INCIDENTAL, PUNITIVE, CONSEQUENTIAL OR OTHER DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. You agree to indemnify and defend Citrix against any and all claims arising from your use, modification or distribution of the code.